Heroic Tales from Havasu’s Frontline Workers | Melissa Malerba

Lake Havasu City’s Melissa Malerba has been a pivotal part of the London Bridge Resort since 2016. Initially working as a slide attendant, she interacted with younger guests during their recreational activities. However, her passion for engaging with people led her to transition to the guest services department, where she has spent the past five years.

“When I was working at the pool and the bar, I really wanted to move to the front desk,” Malerba shared. Her ambition has paid off, as she now relishes the opportunity to meet guests from around the world. Each day, she navigates the busy terrain of guest services with enthusiasm.

Malerba describes her responsibilities, which include making reservations and managing the front desk. “Handling the guest experience on the front end and the back end is fulfilling,” she noted. Being the primary contact for guests upon their arrival places her in a crucial position.

To tackle challenges, she adopts a composed approach. “Every problem has a solution,” she reminds herself, utilizing deep breathing techniques to maintain her calm demeanor. Her role allows her to learn from guests, who often share their experiences at the hotel compared to other places. “I think that’s fun because you can learn a lot from that,” she remarked.