Curbside Code Enforcers: Are ‘Karens’ a Growing Threat to Society?

Residents of Rancho Mirage are voicing their frustrations regarding ongoing maintenance issues and management in their community. On November 7, 2024, local homeowner Donna Palumbo highlighted the persistent flooding and insect problems plaguing the neighborhood, a situation she claims management companies AAM and Trestle have ignored for years. “It looks like they power washed it,” she said, referring to a recent but superficial clean-up attempt that still left many areas dirty.

Interviews with various residents revealed a shared sense of disenchantment with their homeowners’ association (HOA). While fines for minor infractions like yard maintenance can irritate them, the residents expressed a deeper frustration at feeling unheard in a community they can’t control. A recent poll of Maricopa residents indicated that while some find their CC&Rs somewhat fair, nearly half view them as unjust. One resident called the HOA a “plague on humanity,” expressing a desire to never live in such a community again.

Other homeowners echoed similar sentiments, criticizing the financial practices of their HOA. Ismael Verdugo pointed out that residents pay monthly dues alongside another fee for a cable service most do not use, which he believes points to potential mismanagement. The new management, Trestle, acknowledged these financial concerns but has yet to take significant action, leaving residents anxious about transparency.

Trestle’s vice president, Marc Vasquez, admitted during a community visit he understood residents’ concerns based on the property’s condition. Since taking over management in May, he stated the company has addressed issues such as broken water pumps and flooded areas but emphasized that improvements take time. “We’re kind of unpeeling the onion,” he remarked, stressing that they hope for patience from residents.

Despite some residents noting a slight improvement under Trestle compared to AAM, many still find communication lacking. Kisha Lever reported enduring long waits for responses. Meanwhile, Verdugo shared a troubling incident where he recorded Trestle’s community manager, Tami Eden, seemingly inspecting his property for violations after he raised legitimate financial concerns. Such incidents have left homeowners feeling targeted rather than supported.

With numerous maintenance issues still unresolved, including hazardous conditions such as broken glass in playgrounds and flooding on walkways, residents are growing increasingly impatient. Palumbo expressed her desire for basic safety, stressing the need for well-maintained walkways for families. Some are now considering picketing outside the community to warn potential buyers against moving into Rancho Mirage.

As issues continue to escalate, residents are weighing their options for advocating change—no longer willing to rely solely on letters or phone calls. The community’s current state—which contrasts sharply with new luxury developments nearby—has become a point of contention for those invested in its well-being. Seeking better conditions, many may soon take action to call attention to their grievances publicly.